Deliveries and Returns

Standard Delivery

Deliveries at The Bark Bites take place on Monday's and Friday's (this may be subject to change). We charge a standard rate of £3, unless your order is over £50 (not including discounts) on which case the delivery is free.

Usually delivery takes between 3-5 working days, but due to COVID delivery speeds are of course often slower. Royal Mail (our postage supplier) suggest it can take up to 10 working days at present. If you have any queries about your package, please free to email us at hello@thebarkbites.co.uk.

Local Delivery

We do offer local deliveries to those within 8 miles of our location (SA3 5HR) to any order £15 or more. If your address is in our radius you should see this option on your checkout. Local deliveries usually take place on Monday's and Friday's, but this may be subject to change. We will contact you on day of delivery.

Returns

Certain types of items cannot be returned at any time, mainly perishable goods (such as our dog treats and chews). However, due to COVID we currently do not accept returns of any kind except for a broken or faulty item as we are unable to safely resell these items at the moment. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we also cannot accept returns on sale items or gift cards at any time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at hello@thebarkbites.co.uk.